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Retail Management QLS Level 3

Retail Management QLS Level 3 Online Course


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Achievement: Level 3

Hours approx: 120

Support: 1 year

Format: Online


Course Information

If you want to develop your knowledge of Retail Management so that you can embark on a rewarding career or maybe you are already working in a related field and want to improve your career prospects, then this is the course for you.

Retail managers are responsible for running stores or departments to meet a company’s targets and policies. The aim of any retail manager is to maximise profit while minimising costs. Retail managers ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day and excellent customer care standards are met.

Depending on the size of the store, and company structure, retail managers may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.

The Distance Learning Retail Management course will develop your understanding of the wider commercial environment in which retail operates. Students will discover the importance of supply chain and inventory management and learn how to ensure that your team delivers excellent customer service. The role of pricing strategy will be discussed and you will learn how it influences consumer choice. Most importantly you will develop the ability to manage people and their performance.



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Modules

  • Retail management is changing
  • Losing touch with consumers
  • Market segmentation
  • Rational models
  • The role of experience in shopping
  • Finding out how customers feel
  • Brands: meaning and values
  • What is customer service?
  • The importance of customer service
  • The experience of being in your store
  • Locating the right product
  • Solving customers' problems
  • The value chain
  • What to stock and whom to sell it to
  • Who to buy supplies from
  • Inventory management
  • Forecasting and early sales data
  • Restocking and rapid supply
  • Direct channels
  • Access and convenience
  • Standardisation
  • Localisation
  • Clustering
  • Suppliers and manufacturer partnerships
  • Point of purchase
  • Distribution strategy
  • A return to haggling?
  • Advertising and promotion
  • Social media and publicity
  • Is cheapest best?
  • Costs
  • Price-matching
  • Signposting
  • Customer loyalty schemes
  • Other pricing strategies
  • Real value integrity
  • Getting the right people
  • Creating a customer-oriented culture
  • Personality and motivation
  • Managing performance
  • Setting motivational SMART goals
  • Expectations, value and brand
  • Training and developing people
  • Leading and managing people
  • Role modelling
  • Coaching
  • Learning about people





Previous Knowledge Required

There are no previous entry requirements for this course, however students are expected to have a reasonable standard of literacy. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Assessment

You must successfully complete a series of assessments. Once all assessments and activities have been completed and you have met the required outcomes, you will then be awarded your certificate. The good news is, there is no final exam.

Awarding Organisation

Quality License Scheme

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Learn Now Distance Learning College is a reseller for OSC.

This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.



FAQs

You could work for a variety of retail organisations looking to improve their commercial performance by increasing turnover and maximising sales.

Your day-to-day activities may include:

  • managing and motivating teams to increase sales
  • overseeing recruitment and training of staff
  • keeping track of stock and ordering
  • organising sales promotions and in-store events
  • dealing with queries, complaints and feedback from customers
  • analysing sales figures and forecasting future sales
With experience you could progress into area or regional management.

You could also move into more specialist areas, like customer service, training and operations management.

You will have access to a dedicated personal tutor who will be there to help you through your assignments.

You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.

Please feel free to contact us by telephone or email with any further queries.





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Learn Now Distance Learning College
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New Road
Brixham
TQ5 8TA

Email:  enquiries@learnnow.org.uk
Website:  www.learnnow.org.uk

Telephone:  0800 160 1556


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