Terms & Conditions

Course Materials
We affirm that the course materials will meet a satisfactory level of quality; however, we do not affirm that they will be error free. You are responsible for inspecting the course materials and informing us about any oversights as soon as is reasonably possible following delivery.

Cancellations
Provided the Goods remain unopened and unused, you have the right to cancel the contract within 14 working days of having received the goods.

You may cancel your order at any time before dispatch of order for a full refund. If after receiving your order you wish to cancel you should notify us within fourteen days. Please be aware that if you break the cellophane seal that your materials are contained in you will not be entitled to a refund.

To cancel your course you must in the first instance send an email to enrolments@learnnow.org.uk and await authorisation from us (cancellations by telephone will not be accepted). You will then be required to return your pack undamaged within 14 days, and a full refund will be given.

If you cancel, then you must return the materials and you must take good care of them until you do so. Upon receipt of returned materials and on condition they have not been damaged or marked in any way, then you will receive a full refund, minus the cost of postage and packaging (if you chose to pay by instalments then we will also deduct the administration fee).

After the 14 days have elapsed we will not accept a refund request and any returned materials will be refused delivery. You remain liable for all fees plus any additional charges incurred for administration, failed direct debit payments or chasting action, including legal fees if appropriate.

Valid refunds will be processed within 28 working days upon receipt of returned unmarked and undamaged items in resaleable condition.

Refunds are not available on online/e-learning courses or CD/DVD Rom courses and by accessing your online course within 14 days, you acknowledge that you will not be entitled to a refund. Unless the parties have agreed otherwise, you will not have the right to cancel by giving notice of cancellation for the supply of computer software if they are unsealed by you or for the supply of online courseware which has been accessed by you.

If you wish to transfer to a different course, we may at our sole discretion agree to such transfer. If we agree that you may transfer to a different course, we will transfer the fees paid for the Distance Learning Package you wish to discontinue towards the amount payable for the new course provided that we received payment from you for the balance of fees due in respect of the new course (if more expensive than the discontinued Distance Learning Package).

Our Responsibilities
As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.

We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.

Security
Our strict security policy is followed in the processing of your personal data. When you submit payment information we ensure that it is held securely.

Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.

Data Protection
We are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority.

Registrations
When you apply for a course or service on-line, we will ask you for personal details required to process your application. This information will only be used for the intended purpose stated.

Please note that parents/guardians will be required to oversee all courses that are enrolled on by learners under the age of 18. We will also be able to provide access and completion reports on request

Cookies
We may create and access cookies (a piece of information which is stored on your computer and allows us to identify if you have visited the site before) on your PC. Generally we use cookies to personalise our service to you. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. However, please note, permanently disabling cookies in your browser may hinder your use of our website may reduce its functionality and could affect your enjoyment of the site on it.

Payment
All outstanding debts to us must be made before we will issue you with a diploma or certificate.

We reserve the right to refuse enrolment on any of the courses we offer.

If you are using a credit agreement and paying for the course by instalments, you agree to pay the instalments promptly and on the dates specified in the credit agreement, irrespective of the speed at which you are studying. If you are issued with a new card, please notify us as soon as possible so that we can update our records.

If you are paying by instalments and your card is declined or you miss a payment for any other reason, we will notify you by email and then letter, and your course account will be locked.

Delivery
We aim to deliver all paper based courses within 7 working days and all online courses within 72 hours. Please allow up to 28 days for all orders placed from outside of the UK. Paper based courses will be delivered by Royal Mail or Courier.

Instalment Payments
Instalment agreements with Learn Now can only be set up if you have a valid UK debit or credit card. We do not accept students on to our instalment agreements if you are outside of the UK or will spend any time outside of the UK when an instalment payment is due. Any student enrolled via an instalment plan must pay the remaining balance before leaving the UK.

Students enrolled via an instalment plan agree that the monthly fee will automatically be debited from your designated debit or credit card as per the instalment agreement that will be summarised to you via our website or over the telephone during your registration. Please note deposits are non refundable.

You must ensure funds are available in your designated account in order for us to process instalment payments on the agreed days. If the payment fails you will incur a £12 administration fee. If you fail to make payment within 10 working days of your payment becoming overdue, the remainder of your instalments will become immediately payable and a £35 administration charge will be applied to your account.

If your account remains in arrears for more than 31 consecutive days we reserve the right to pass your details on to an external collection agency who may be instructed to collect the due balance on our behalf and an additional 15% will be added to the balance outstanding.

Course Administration
From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course. We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support.

Additional
These terms apply to each user and/or visitor to the Website and/or customers of the Company and are governed by English law. Information on this Website is the property of the Company. The materials contained in this site are protected by copyright law. The contents of the Website are available to any user and/or visitor for personal reference only and may not be reproduced in any manner whatsoever either in whole or in part without the prior written permission of the Company or its representatives.

The Company reserves the right in its absolute discretion:

(a) to add to or remove any material from the Website or to amend, alter, redesign or change anything contained in or on it at any time; and

(b) to monitor, suspend, revoke, or otherwise limit access to the Website at any time.

The use of this Website is at the visitor’s or user’s own personal risk. The Company does not warrant the content, accuracy or veracity of any material or other information on the Website nor does it warrant that the Website is free from errors, faults, viruses or other computer or data-corrupting or data-damaging material.

The Website contains links to other sites or addresses on the web. External sites are not part of the Website and do not belong to the Company. The Company does not approve or endorse other website’s nor is it responsible for their content.