This unit will help learners to understand what their work role is, and will also introduce them to the codes of conduct and practice which apply to them as a health and social care professional.

Helps learners to develop a Personal Development Plan and understand how developing their skills and knowledge is an essential part of their work role.

Examines how duty of care contributes to safe practice. Learners will also look at ways of resolving apparent conflicts between a service user’s rights and their duty of care towards them.

Emphasises the importance of promoting equality and valuing diversity. Learners will explore ways of working inclusively with service users in order to help to eliminate discrimination.

Looks at ways of promoting equality and diversity in the workplace. It underlines the importance of finding out about and respecting an individual’s history, needs and preferences in order to put them at the centre of the support they receive.

Explains how learners should adapt the way they communicate with individuals according to each person’s abilities and preferences. It also identifies possible barriers to effective communication and discusses ways of overcoming them.

Aims to enable learners to apply basic principles to the way in which they carry out every day tasks which promote rather than undermine the dignity of the individuals in their care.

Underlines the principles of good hydration, nutrition, and food safety. Learners will look at effective ways of ensuring that the individuals they support not only receive the fluids and foods they need, but that their diet is based on their wishes and preferences.

Aims to increase your awareness of the different support needs of individuals with a mental health condition, dementia or a learning disability. It emphasises the importance of taking a positive, empathic and understanding approach in order to promote their health and wellbeing.

Explores the different types of abuse and neglect and will help learners to recognise any possible signs and symptoms. They will also be asked to look at their employer’s agreed ways of working in relation to the safeguarding of adults.

Aims to reinforce the information covered in Unit 10 and to enable learners to explore the topic of safeguarding in relation to children.

Is intended to provide learners with information about basic life support techniques which they can use as a basis for the practical training they will be required to take by their employer. It describes resuscitation procedures, how to move someone into the recovery position, and explains how to use an automated external defibrillator.

Asks learners to identify their role in relation to health and safety at work. They will look at how risk assessments should be applied and identify procedures in place in the event of an accident or sudden illness. Learners will also explore safe ways of working, including in relation to lifting and moving, hazardous substances, fire risks, and security.

Enables learners to find out about how information their employer holds about the individuals they support should be recorded, stored, and disposed of securely. They will also be asked to identify the key legislation that relates to the handling of personal or sensitive information.

Examines how infections can spread and provides guidance on how learners can help to prevent cross-contamination in a healthcare setting. For example, by adhering to workplace procedures in relation to the correct handling of laundry, effective hand hygiene, and the use of personal protective equipment.