You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.
Your day-to-day activities may include:
- answering customers' questions by phone, email, webchat or face-to-face
- giving quotations and checking product availability
- selling and taking payment
- handling complaints or passing them to a manager
- entering customer information onto a computer database
- tracking orders and giving refunds
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.