Anytime
£429
 |
Certificate
120 Hours
1 Year Support
Assignments
Start Date
Enrolment Fee
Anytime
£429
|
Certificate
120 Hours
1 Year Support
Assignments
This Distance Learning Customer Service course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.
This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, they become the successful market leaders and they are the ones that grow and prosper.
Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. It requires staff to be trained thoroughly to understand the principles and practices involved and to be well equipped with the knowledge and skills that will enable them to deliver it.
Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This course has been designed to equip the student with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.
You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.
Your day-to-day activities may include:
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.
You do not need any prior learning knowledge or experience to take this course. It is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.
You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.
The syllabus consists of six modules which are as follows:
You must successfully complete a series of assessments. Once all assessments and activities have been completed and you have met the required outcomes, you will then be awarded your certificate. The good news is, there is no final exam.
At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Learn Now Distance Learning College is a reseller for OSC.
This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.
You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.
Our Enrolment fee for this course is noted at the top of this page where you can enrol directly onto the course. This fee includes access to your course including tutor support for 12 months.
Our enrolment fee includes:
You can enrol online right now by Card or PayPal (Visa, Mastercard, Maestro and American Express). Alternatively, we also accept BACS transfer or we can send you a payment link.
If we have given you the option of “online” or “paper” at the top of the page next to the enrolment fee, you will be able to choose one or the other. If no option is available, it means that the course offered is online only.
With our courses, we have learners from all over the world enrolled. Therefore, if we restricted your learning to certain times, not everyone would be available. All our courses are accessible 24/7 via our online secure portal. Any videos on your portal would be pre-recorded meaning you can work through your course at your own pace.
We understand that circumstances change and sometimes things can take a little longer. If you go over the course period then talk to us. We can normally extend your support for a small additional fee.
You will have access to a dedicated personal tutor who will be there to help you through your assignments.
You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.
Please feel free to contact us by telephone or email with any further queries.
Fill in the form below or call us on 0800 160 1556, and we’ll get back to you as soon as we can. Also don’t forget to let us know which course it is that you are interested in…
Email: enquiries@learnnow.org.uk
Website: www.learnnow.org.uk
Telephone: 0800 160 1556
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