Office Management QLS Level 3 Course

Enrol Anytime | Enrolment Fee £429

Keeping an office running like clockwork takes serious organisational skills, which is exactly what this course helps you develop. We cover the essentials of managing office resources, implementing health and safety policies, and handling the daily administrative hiccups that always arise. You can tackle the modules at a pace that suits you, walking away with…

Overview

The Office Management Level 3 course will provide you with a good foundation in order to become an effective office manager. You will cover the core responsibilities of the role including maintaining a productive office environment, use technology efficiently and understanding the skills needed for success.

You will cover customer complaints and how to meet the needs of new customers/clients. You will also learn how to manage others in doing so. The course covers managing teams, recruitment, performance and training. You will learn about health and safety rules. Equality and handling customer data.

The modules for this course will give practical, real-world knowledge that will prepare you to take on leadership roles confidently. You will be well-equipped to handle the many responsibilities of office management.

Enrol Anytime | Enrolment Fee £429

Course Content

Unit 1: Responsibilities of an office manager
  • Role and responsibilities of an office manager
  • Managing and maintaining the office environment
  • Skills and requirements
  • Managing technology in the workplace
Unit 2: Managing customer service within an office environment
  • Manager’s role in ensuring the team deliver excellent customer service
  • Developing action plans of how to handle difficult customer situations and complaints
  • Applying a customer service framework
  • Requirements of customers within organisations
Unit 3: Managing an office team
  • Recruitment and selection process within a business
  • Monitor and manage staff performance
  • Coordinating and prioritising team activities
  • Training and development for office staff
Unit 4: Managing processes and procedures within an office environment
  • Customer data legal requirements
  • Administrative processes
  • Policies and processes
  • Policies and processes for office tasks
Unit 5: Legal aspects of managing an office premises
  • Health and safety legislation
  • Consumer law
  • Equality legislation and implications
  • Equality legislation and implications
Unit 6: Communication requirements of an office manager
  • Communication styles
  • Communication styles for stakeholders
  • Monitoring communication within a team
  • Interpreting own skills against the requirements of an office manager

You must successfully complete a series of assessments. Once all assessments and activities have been completed and you have met the required outcomes, you will then be awarded your certificate. The good news is, there is no final exam.

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Learn Now Distance Learning College is a reseller for OSC.

This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Will I need to pay anything else?

You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.

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FAQs

How can I make payment for the enrolment fee?

You can enrol online right now by Card or PayPal (Visa, Mastercard, Maestro and American Express). Alternatively, we also accept BACS transfer or we can send you a payment link.

Is this course online?

If we have given you the option of “online” or “paper” at the top of the page next to the enrolment fee, you will be able to choose one or the other. If no option is available, it means that the course offered is online only.

Do I have to be available at specific times during the day?

With our courses, we have learners from all over the world enrolled. Therefore, if we restricted your learning to certain times, not everyone would be available. All our courses are accessible 24/7 via our online secure portal. Any videos on your portal would be pre-recorded meaning you can work through your course at your own pace.

What if I need longer to complete the course?

We understand that circumstances change and sometimes things can take a little longer. If you go over the course period then talk to us. We can normally extend your support for a small additional fee.

What support do you offer with your courses?

You will have access to a dedicated personal tutor who will be there to help you through your assignments.

Will I need to pay anything else?

You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.

What if I still have questions?

Please feel free to contact us by telephone or email with any further queries.

What can you do with Office Management?

With experience and training you could take on more responsibility for managing projects, or provide cover for senior management duties.

Other career options include moving into buying and procurement, financial management, business development and operations management.