Customer Service QLS Level 3 Online Course
Enrol Anytime | Enrolment Fee £429
Brilliant customer service is what sets successful businesses apart, and this course teaches you how to deliver it consistently. We explore how to handle complaints gracefully, build rapport with clients, and communicate effectively across emails, phone calls, and face-to-face interactions. Because it is an online course, you can quickly upskill and bring fresh, positive strategies…
Overview
This Distance Learning Customer Service course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.
This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, they become the successful market leaders and they are the ones that grow and prosper.
Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. It requires staff to be trained thoroughly to understand the principles and practices involved and to be well equipped with the knowledge and skills that will enable them to deliver it.
Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This course has been designed to equip the student with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.
Enrol Anytime | Enrolment Fee £429
Course Content
Unit 1: What is customer service?
- Why customer service is important today
- Putting customers first
- Customer service as value
- Customer service as experience
- How people experience your business
Unit 2: Getting started
- Customer interactions as a chain
- How your organisation presents itself to potential customers
- Getting the environment right
- Providing confidence in your product or service
- Conclusions
Unit 3: Serving customers
- Easy access
- Helping to solve a customer’s problem(s)
- Providing expertise
- Value for money
- The ability to affect the purchase easily and quickly
Unit 4: Feedback and putting things right
- Getting feedback
- How you respond when things go wrong
- Treating customers with respect
Unit 5: Creating a customer service culture: Business
- Customer service is not an add-on
- Seven aspects of how an organisation works
- Strategy
- Structure
- Systems
Unit 6: Creating a customer service culture: People
- Style
- Staff
- Skills
- Shared values
You must successfully complete a series of assessments. Once all assessments and activities have been completed and you have met the required outcomes, you will then be awarded your certificate. The good news is, there is no final exam.
Course Outcome
At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Learn Now Distance Learning College is a reseller for OSC.
This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.
Will I need to pay anything else?
You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.
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FAQs
How can I make payment for the enrolment fee?
You can enrol online right now by Card or PayPal (Visa, Mastercard, Maestro and American Express). Alternatively, we also accept BACS transfer or we can send you a payment link.
Is this course online?
If we have given you the option of “online” or “paper” at the top of the page next to the enrolment fee, you will be able to choose one or the other. If no option is available, it means that the course offered is online only.
Do I have to be available at specific times during the day?
With our courses, we have learners from all over the world enrolled. Therefore, if we restricted your learning to certain times, not everyone would be available. All our courses are accessible 24/7 via our online secure portal. Any videos on your portal would be pre-recorded meaning you can work through your course at your own pace.
What if I need longer to complete the course?
We understand that circumstances change and sometimes things can take a little longer. If you go over the course period then talk to us. We can normally extend your support for a small additional fee.
What support do you offer with your courses?
You will have access to a dedicated personal tutor who will be there to help you through your assignments.
Will I need to pay anything else?
You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.
What if I still have questions?
Please feel free to contact us by telephone or email with any further queries.
What can you do with Customer Service Level 3?
You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.
Your day-to-day activities may include:
- answering customers’ questions by phone, email, webchat or face-to-face
- giving quotations and checking product availability
- selling and taking payment
- handling complaints or passing them to a manager
- entering customer information onto a computer database
- tracking orders and giving refunds
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.