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Human Resources QLS Level 3

Office Management QLS Level 3 Online Course


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Achievement: Level 3

Hours approx: 120

Support: 1 year

Format: Online


Course Information

If you want to develop your knowledge of Office Management so that you can embark on a rewarding career or maybe you are already working in a related field and want to improve your career prospects, then this is the course for you.

The Distance Learning Office Management course has been created for people who wish to gain an understanding of the responsibilities of being an office manager.



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Modules

  • Role and responsibilities of an office manager
  • Managing and maintaining the office environment
  • Skills and requirements
  • Managing technology in the workplace
  • Manager’s role in ensuring the team deliver excellent customer service
  • Developing action plans of how to handle difficult customer situations and complaints
  • Applying a customer service framework
  • Requirements of customers within organisations
  • Recruitment and selection process within a business
  • Monitor and manage staff performance
  • Coordinating and prioritising team activities
  • Training and development for office staff
  • Customer data legal requirements
  • Administrative processes
  • Policies and processes
  • Policies and processes for office tasks
  • Health and safety legislation
  • Consumer law
  • Equality legislation and implications
  • Equality legislation and implications
  • Communication styles
  • Communication styles for stakeholders
  • Monitoring communication within a team
  • Interpreting own skills against the requirements of an office manager





Previous Knowledge Required

There are no previous entry requirements for this course, however students are expected to have a reasonable standard of literacy. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Assessment

You must successfully complete a series of assessments. Once all assessments and activities have been completed and you have met the required outcomes, you will then be awarded your certificate. The good news is, there is no final exam.

Awarding Organisation

Quality License Scheme

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Learn Now Distance Learning College is a reseller for OSC.

This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.



FAQs

With experience and training you could take on more responsibility for managing projects, or provide cover for senior management duties.

Other career options include moving into buying and procurement, financial management, business development and operations management.

You will have access to a dedicated personal tutor who will be there to help you through your assignments.

You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.

Please feel free to contact us by telephone or email with any further queries.





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Fill in the form below or call us on 0800 160 1556, and we'll get back to you as soon as we can. Also don't forget to let us know which course it is that you are interested in...


 

 

 

Learn Now Distance Learning College
1st Floor, Town Hall
New Road
Brixham
TQ5 8TA

Email:  enquiries@learnnow.org.uk
Website:  www.learnnow.org.uk

Telephone:  0800 160 1556


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Outside of these hours you can also contact us by chat or email.

Learn Now Distance Learning College is part of the Abstract Education Limited Group Registered No. 09330573, Registered Address: 1st Floor, Town Hall, New Road, Brixham, Devon, TQ5 8TA

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