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Conflict Resolution in the Workplace Level 2 Course

Conflict Resolution in the Workplace Level 2 Online Course

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Achievement: Level 2

Hours approx: 160

Support: 1 year

Format: Online

Course Information

If you want to develop your knowledge of Conflict Resolution in the Workplace so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The course will also provide common sense advice for anyone who may any have concerns or issues about their personal safety within a social environment.

This Distance Learning Conflict Resolution in the Workplace course aims to increase an individual’s ability to handle aggressive and challenging behaviour, thereby ensuring personal safety, whilst also enabling them to carry out their duties at work.

This course will help you gain the knowledge to understand a range of practical safety issues that can be used to develop individual strategies to improve personal safety in a variety if situations.

This course is about different needs you may have and if you have any concerns during the programme on dealing with conflict resolution, workplace violence or personal safety matters, ask the question.

The programme is divided into four modules, each concentrating on an important aspect of conflict resolution in the workplace.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

Health and Social Care


  • Diffusing Difficult Situations in the Workplace
  • Preventing and Managing Physical Assault in the Workplace
  • Mediation in the Workplace
  • Legislation Affecting Personal Safety at Work

Previous Knowledge Required

There are no previous entry requirements for this course, however students are expected to have a reasonable standard of literacy. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.


You must successfully complete a series of assessments. Once all assessments and activities have been completed and you have met the required outcomes, you will then be awarded your certificate. The good news is, there is no final exam.

Awarding Organisation


NCFE is an Awarding Organisation nationally recognised by the qualification regulators for each country in the United Kingdom. Learn Now are a resellor of this course for NCC.

This course has been accredited under NCFE IIQ Licence by NCC which has been approved as an NCFE Investing in Quality (IIQ) centre. At the end of this course successful learners will be awarded a certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 4 (using Ofqual's Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.


Conflict resolution mediators work in many settings.

Meetings can take place at the court, at a business, hospital, community group meeting, government office, union office, community hall or off-site in a neutral setting.

You will have access to a dedicated personal tutor who will be there to help you through your assignments.

You will have no other fees to pay with this course. The course enrolment fee includes access to support, course materials, certification and registration with the awarding body.

Please feel free to contact us by telephone or email with any further queries.

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Learn Now Distance Learning College
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Telephone:  0800 160 1556

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