Passport to Holiday Reps

Course Code:

Enrolment Fee:




Study Time:







40 hours

No Entry Requirements

 Enrolment Fee £294.00

 Enrol today and pay

 only £245.00


A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life.† You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course Description

Enrol on this industry supported Holiday Rep online course and let us help you get†one step closer to your dream job!

Holiday Reps are also known as Family Reps, Resort Reps or Overseas Reps. They are responsible for the smooth running of the holiday from the holidaymaker’s arrival in the resort through to their departure. They are usually responsible for several complexes.

Their main duties include the following:

  • Accommodation Health and Safety Checks
  • Accommodation Visits
  • Conducting Welcoming Meetings
  • Resolving customer complaints/queries promptly
  • Selling Tour Operators Products i.e. excursions, merchandise etc
  • Providing resort information to the customer
  • Providing excellent Customer Service
  • Completing Report Forms and daily paperwork
  • Airport Transfers

Work in some of the world's stunning locations, where sunny skies and blue seas are the norm while you work as an†Overseas Holiday Rep.

This course is designed to bring you to a level of knowledge that will help you apply for a Holiday Rep position within the Travel Industry with confidence.†

After successful completion of this programme students will be eligible to apply for†Holiday Rep, Children's Rep, Transfer Rep, Overseas Entertainer, Ski Rep, Sun Rep, Camp Courier etc.

Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.


You will receive the course manual, assignments and study guide plus tutor support by phone and email. You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will be provided with unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.

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You must successfully complete a series of activities and assessments guided by your Tutor. This will be followed by a written examination where you must obtain 80% or above to pass. The Final Examination will be all year round at the IAOT's Head Office in Waterford Airport, Ireland. Alternatively you can take your exam at a reputable college. The college must meet with the IAOT's approval and must follow the guidelines set down by the IAOT to facilitate the exam. In the event that the college charge a fee to facilitate the exam, the student must meet the cost associated with it.

The Final Examination will be held under supervision and is NOT an open book examination.

Please note the course fees are non-refundable.


Unit 1

  • Different types of Tour Operators
  • Basic Qualifications
  • Different categories of Reps
  • Travel Industry Jargon
  • Different Styles of Accommodation
  • Insurance Policies
  • Holiday Brochure Content
  • Booking Forms/Conditions
  • Tour Operators Law and Regulations
  • Three Letter Codes
  • Tasks 1 - 3
  • Exercises 1- 8

Unit 2

  • Duties and Responsibilities
  • Components of a Package Holiday
  • Welcome Meetings
  • Presentation Skills
  • Resort Knowledge and Location
  • A day in the life of a Sun and Ski Rep
  • Flight Manifest/Rooming Lists/ Ski Manifest
  • Effective Customer Care
  • Selling with Confidence 
  • Health & Safety Issues
  • Information Book & Board
  • Liquidating the Tour Operator's Monies
  • Administration
  • Tasks 1 - 4
  • Exercise 1 
Unit 3 - Interview Preparation
  • Career Planning
  • Curriculum Vitae Preparation
  • Letter of Application
  • Guideline to completing Application Forms
  • Communication Skills
  • Group Interview
  • Individual Interview
  • Foreign Currency Conversion Exercises
  • Team Building Activities
  • Giving a Presentation with confidence
Awarding Organisation

Certification:†Industry supported "Passport to Holiday Reps", Certificate in Holiday Rep Studies. IAOT


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Learn Now Distance Learning College
1st Floor, Town Hall
New Road


Telephone:  0800 160 1556

Learn Now Distance Learning College is part of the Abstract Education Limited Group Registered No. 09330573, Registered Address: 1st Floor, Town Hall, New Road, Brixham, Devon, TQ5 8TA

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