Home >> Courses

Business Management Level 2 course

Executive Office Skills Level 2 Course

Enrolment Fee £395.00

Enrol today and pay only £325.00



This course will take roughly 60 hours to complete.


A Distance Learning Course is the ideal way to gain the confidence required within a certain subject without having the worry of trying to fit your studies around your everyday life.  You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course Description

If you want to develop your knowledge of Executive Office Skills so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you.

The Distance Learning Executive Office Skills course aims to provide you with the knowledge required to manage office operations effectively and supervise colleagues in an office environment.

The course is designed to help you gain business skills in project management, communication and training administration which will in turn prepare you for a senior office position. It is also an ideal course for those wishing to gain a knowledge of running an office when starting up their own business.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

What can you do with Executive Office Skills Level 2

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

  • answering customers' questions by phone, email, webchat or face-to-face
  • giving quotations and checking product availability
  • selling and taking payment
  • handling complaints or passing them to a manager
  • entering customer information onto a computer database
  • tracking orders and giving refunds
With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

find a local examination centre
a-level examination dates
how many UCAS points will this A-level provide?

Modules

Experimental method. Types of experiment, laboratory and field experiments; natural and quasi-experiments
Observational techniques
Self-report techniques
Correlations.

For the Executive Office Skills Level 2 course you will cover the following content:-

Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do’s and don’ts of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact
The work cycle
Recruiting
Interviewing
Contract of employment
Personnel files
Data protection
Job description
Health and safety
Staff security
Defining a project
Work breakdown structure
Choosing your team
Resourcing the information
Who does what?
Gantt charts
Body language
Appearance
Language
Listening skills
Letter writing
Using the telephone
Getting the message
Telecommunications Technology
Communicating with Colleagues who work away from the office
The training cycle
Who benefits from training
Planning training
Preparing course materials
Delivering training
Evaluating training

Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this home study course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Support

You will have dedicated Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course. You must have access to email in order to contact your Tutor.

You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

You must successfully complete a series of assignments. Once all assignments and activities have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.

Awarding Organisation

ABC Awards - A leading national awarding organisation renowned for their excellent customer service & portfolio of high quality vocational qualifications.

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that the Publisher has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by the Publisher to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.




Contact Us

Fill in the form below, and we'll get back to you as soon as we can. Also don't forget to let us know which course it is that you are interested in...

 

 

 

Learn Now Distance Learning College
1st Floor, Town Hall
New Road
Brixham
TQ5 8NL

Email:  enquiries@learnnow.org.uk
Website:  www.learnnow.org.uk

Telephone:  0800 160 1556


Learn Now Distance Learning College is part of the Abstract Education Limited Group Registered No. 09330573, Registered Address: 1st Floor, Town Hall, New Road, Brixham, Devon, TQ5 8TA

© 2018 Learn Now Distance Learning College