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Customer Service Level 3

Customer Service Level 3 Course

Enrolment Fee £489.00

Enrol today and pay only £389.00

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This course will take roughly 120 hours to complete.


A Distance Learning Course is the ideal way to gain the confidence required within a certain subject without having the worry of trying to fit your studies around your everyday life.  You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course Description

This Distance Learning Customer Service course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and how dealing with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, they become the successful market leaders and they are the ones that grow and prosper.

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. It requires staff to be trained thoroughly to understand the principles and practices involved and to be well equipped with the knowledge and skills that will enable them to deliver it.

Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This course has been designed to equip the student with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.

What can you do with Customer Service Level 3

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

  • answering customers' questions by phone, email, webchat or face-to-face
  • giving quotations and checking product availability
  • selling and taking payment
  • handling complaints or passing them to a manager
  • entering customer information onto a computer database
  • tracking orders and giving refunds
With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

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Modules

Experimental method. Types of experiment, laboratory and field experiments; natural and quasi-experiments
Observational techniques
Self-report techniques
Correlations.

For the Customer Service Level 3 course you will cover the following content:-

Why customer service is important today
Putting customers first
Customer service as value
Customer service as experience
How people experience your business
Customer interactions as a chain
How your organisation presents itself to potential customers
Getting the environment right
Providing confidence in your product or service
Conclusions
Easy access
Helping to solve a customer's problem(s)
Providing expertise
Value for money
The ability to effect the purchase easily and quickly
Getting feedback
How you respond when things go wrong
Treating customers with respect
Customer service is not an add-on
Seven aspects of how an organisation works
Strategy
Structure
Systems

Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this home study course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Support

You will have dedicated Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course. You must have access to email in order to contact your Tutor.

You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

You must successfully complete a series of assignments. Once all assignments and activities have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.

Awarding Organisation

ABC Awards - A leading national awarding organisation renowned for their excellent customer service & portfolio of high quality vocational qualifications.

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

The course itself has been designed by OSC to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means OSC have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.




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Learn Now Distance Learning College
1st Floor, Town Hall
New Road
Brixham
TQ5 8NL

Email:  enquiries@learnnow.org.uk
Website:  www.learnnow.org.uk

Telephone:  0800 160 1556


Learn Now Distance Learning College is part of the Abstract Education Limited Group Registered No. 09330573, Registered Address: 1st Floor, Town Hall, New Road, Brixham, Devon, TQ5 8TA

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