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Customer Service Excellence Level 3 Course

Enrolment Fee £499.00

Enrol today and pay only £325.00

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This course will take roughly 60 hours to complete.


A Distance Learning Course is the ideal way to gain the confidence required within a certain subject without having the worry of trying to fit your studies around your everyday life.  You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course Description

This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. 

The objectives of this course are to:

  • Understand excellent service and why it is important
  • Define service excellence
  • Identify what customers want
  • Devise a plan for service excellence
  • Deliver a service excellence project
  • Monitor and assess the effectiveness of the plan
  • Maintain service excellence in your organisation

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Modules

Experimental method. Types of experiment, laboratory and field experiments; natural and quasi-experiments
Observational techniques
Self-report techniques
Correlations.

The course is divided up into seven modules, as follows:

Module 1: What is Customer Service Excellence?
Why Plan for Excellence?
Traditional Quality Systems
Modern Quality Systems

Module 2: Why is Service Excellence Important?
Financial Necessity
Legal Necessity
Marketing Necessity
Survival Necessity
Stakeholder Necessity

Module 3: : What Do Customers Want?
Identification of Needs
Revealed Requirements
Expected Requirements
Emotional Requirements
Finding Out What Customers Want
Market Research

Module 4: How to Plan for Service Excellence
Where Do You Fit In?
Understanding the Situation
Deciding on Standards
Benchmarking
Aims and Objectives
Making a Plan for Any Size of Quality Project

Module 5: How to Deliver Service Excellence
Project Plan with Quality Milestones

Quality Requirements and Objectives
Organisation and Responsibilities
Conventions and Standards
Controlling Change
Resources and Deliverables
Supplier Control
Quality Techniques

Module 6: How to Monitor Service Excellence
Quality Assurance

Corrective Action
Design Reviews
Quality Audits and Reviews
Testing and Reliability
Training for Service Excellence

Module 7: How to Maintain Service Excellence
Quality Evaluation

Improving Skills

Improving Service

Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this home study course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.

Support

You will have dedicated Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course. You must have access to email in order to contact your Tutor.

You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.

Assessment

You must successfully complete a series of assignments. Once all assignments and activities have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.

Awarding Organisation

ABC Awards - A leading national awarding organisation renowned for their excellent customer service & portfolio of high quality vocational qualifications.

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that the Publisher has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by the Publisher to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.




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Learn Now Distance Learning College
1st Floor, Town Hall
New Road
Brixham
TQ5 8NL

Email:  enquiries@learnnow.org.uk
Website:  www.learnnow.org.uk

Telephone:  0800 160 1556


Learn Now Distance Learning College is part of the Abstract Education Limited Group Registered No. 09330573, Registered Address: 1st Floor, Town Hall, New Road, Brixham, Devon, TQ5 8TA

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